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S2 Physiotherapy FAQ
Welcome to S2 Physiotherapy! We understand that you might have some questions before booking an appointment. Here are some frequently asked questions to help you get started.
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Do I need a referral to see a physio?No, you can just book in. Unless you’re coming through something like WorkCover, CTP, or a Medicare plan, you don’t need a referral — you just call us, or book online. And if you're not sure whether physio’s right for you yet, that’s okay too. Just call. We’ll talk it through.
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What do you treat?Pretty much anything that affects how you move or how you feel in your body. We see people with back pain, neck issues, headaches, shoulder problems, sports injuries, joint pain, arthritis, sciatica, nerve issues, and plenty of post-op stuff — knees, hips, shoulders, you name it. We also treat more complex things like stroke rehab, Parkinson’s, MS, and chronic pain that’s been hanging around for years. Sometimes people don’t even have a diagnosis yet — and that’s fine too. We’ll figure it out together.
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What happens at the first session?You’ll sit down with one of our physios and have a chat about what’s going on. Then we’ll assess what’s happening — how you’re moving, what’s restricted, what hurts — and we’ll explain it without the jargon. From there, we start treatment. Could be manual therapy, rehab exercises, maybe dry needling if it’s right for you. You’ll walk out knowing what’s going on and what the next steps are.
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Do you do massage?Yeah — but not just your standard massage. We offer proper remedial massage and deep tissue work from trained therapists who work alongside our physios. If you’re tight, sore, recovering from a big training block or stuck with stubborn tension, we’ll build massage into your plan. You’ll get what your body actually needs — not just whatever’s on the menu that day.
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What if I’ve had pain for years?Then you’re exactly the kind of person who needs to see us. Chronic pain is tough. It’s frustrating. And no, it’s not “just in your head.” We’ve worked with people who’ve had pain for 5, 10, even 20 years. You don’t need a miracle cure — you need someone who listens, knows what to look for, and gives you a plan that actually respects where you’re at. One step at a time. We’re here for that.
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I’m not sporty — is physio still for me?100%. We see plenty of people who don’t even go to the gym. You don’t need to be an athlete to want to feel better in your body. Maybe your job’s physical. Maybe you sit at a desk 9 hours a day. Maybe you’re a new mum. Maybe you’re just tired of waking up sore. Whatever the case — physio is for you if something doesn’t feel right and you’re ready to do something about it.
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Do I get the same physio each time?Yes. Unless you ask to change for whatever reason, you’ll stick with the same physio the whole way through. That’s important. You build trust. We get to know your body, how it’s changing, what works, what doesn’t. You’re not just handed off to the next person or thrown into a bootcamp group session. One-on-one. Always.
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Do you treat people on the NDIS?We do. If you're plan-managed or self-managed, we can work with you directly. Mobility, strength, balance, pain, postural issues — we can tailor support that actually fits your day-to-day life, not just tick NDIS boxes. We keep the admin simple and the care human.
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Can you help after surgery?Absolutely. This is one of the biggest things we do. Knee replacements, ACLs, rotator cuffs, spinal surgery — we’ve seen it all. Post-op rehab isn’t just about exercises. It’s about knowing how hard to push and when to hold back. We’ll guide you through each phase and adjust as your body responds. You don’t rush recovery. You do it right. That’s what we’re here for.
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Where are your clinics?We’re in Box Hill, North Kellyville, Hurstville, Punchbowl, and Ingleburn. Doesn’t matter which one you go to — the standard of care is the same. If you’re searching for physio near me and land on us, that’s a good sign. Call, email, or book online. We’ll get you started.
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