S2 Physiotherapy FAQ
Welcome to S2 Physiotherapy! We understand that you might have some questions before booking an appointment. Here are some frequently asked questions to help you get started.
100%. We see plenty of people who don’t even go to the gym. You don’t need to be an athlete to want to feel better in your body. Maybe your job’s physical. Maybe you sit at a desk 9 hours a day. Maybe you’re a new mum. Maybe you’re just tired of waking up sore. Whatever the case — physio is for you if something doesn’t feel right and you’re ready to do something about it.
Pretty much anything that affects how you move or how you feel in your body. We see people with back pain, neck issues, headaches, shoulder problems, sports injuries, joint pain, arthritis, sciatica, nerve issues, and plenty of post-op stuff — knees, hips, shoulders, you name it. We also treat more complex things like stroke rehab, Parkinson’s, MS, and chronic pain that’s been hanging around for years. Sometimes people don’t even have a diagnosis yet — and that’s fine too. We’ll figure it out together.
Yes. Unless you ask to change for whatever reason, you’ll stick with the same physio the whole way through. That’s important. You build trust. We get to know your body, how it’s changing, what works, what doesn’t. You’re not just handed off to the next person or thrown into a bootcamp group session. One-on-one. Always.
You’ll sit down with one of our physios and have a chat about what’s going on. Then we’ll assess what’s happening — how you’re moving, what’s restricted, what hurts — and we’ll explain it without the jargon. From there, we start treatment. Could be manual therapy, rehab exercises, maybe dry needling if it’s right for you. You’ll walk out knowing what’s going on and what the next steps are.
Yeah — but not just your standard massage. We offer proper remedial massage and deep tissue work from trained therapists who work alongside our physios. If you’re tight, sore, recovering from a big training block or stuck with stubborn tension, we’ll build massage into your plan. You’ll get what your body actually needs — not just whatever’s on the menu that day.
Absolutely. This is one of the biggest things we do. Knee replacements, ACLs, rotator cuffs, spinal surgery — we’ve seen it all. Post-op rehab isn’t just about exercises. It’s about knowing how hard to push and when to hold back. We’ll guide you through each phase and adjust as your body responds. You don’t rush recovery. You do it right. That’s what we’re here for.
Then you’re exactly the kind of person who needs to see us. Chronic pain is tough. It’s frustrating. And no, it’s not “just in your head.” We’ve worked with people who’ve had pain for 5, 10, even 20 years. You don’t need a miracle cure — you need someone who listens, knows what to look for, and gives you a plan that actually respects where you’re at. One step at a time. We’re here for that.
The first thing you should do is inform your employer as soon as you can about the injury and the date it happened. You should also ask your employer for the name of their insurance company which they must provide. If they do not or cannot give you the name, you can contact the Independent Review office (IRO) (https://www.iro.nsw.gov.au/). Once all that’s been done, you'll get a claim number. With the claim number you can start seeing us for physio straight away (first 8 sessions are pre-approved).
We’ve been practising workers comp physio for years at our Box Hill and other NSW clinics, so we know the process inside-out. We’ll communicate with your GP and insurance case manager to make sure everything runs smoothly and help you get back to work safely.
Yes, it’s a bit different when putting in a claim but after that it’s all the same. Car accidents are covered by CTP (Compulsory Third Party) insurance. To safeguard your income benefits, you must report your injury to the police within 28 days. After that, go visit your GP to get a Certificate of Fitness (We have GPs at our Myhealth Box Hill medical centre who do CTP and Workcover claims too, so you can come and see one of ours!). For more information, visit https://www.service.nsw.gov.au/transaction/apply-for-personal-injury-benefits-motor-vehicle-accident and you can lodge your claim online.
Once you get a claim number you can come see us for physio as the first 2 sessions are pre-approved (we can always apply for more if needed). We deal with CTP insurers on a daily basis at S2 Physiotherapy. The physiotherapy coverage is there, regardless of whether you were at fault or not.
On workers compensation - no referral required. Treatment can commence and we can directly contact your insurer under the SIRA guidelines. In CTP claims, your GP typically refers to you but we can start treatment in those initial stages.
What matters is that we are SIRA-approved providers who are familiar with the Clinical Framework. Fewer papers to fill, less time wasted, more treatment. That is how S2 Physiotherapy handles workers comp and CTP cases. We are the specialists in NSW compensation physiotherapy and are in a position to assist you in Punchbowl as well as any other place in Sydney.
Workers compensation will usually allow a maximum of 8 physiotherapy sessions initially. Need more? We provide an Allied Health Treatment Request (AHTR) demonstrating why continued treatment is beneficial and why it will put you back to work safely. In CTP claims, the first 2 physiotherapy sessions are pre-approved and more can be requested from our end.
This is how we do it: we will assess your progress at the end of each session. When you get better we continue. We change something when it is not working. SIRA desires evidence-based care that works as opposed to continuous appointments. We monitor your results and give reports to insurers with definite information about your progress.
All you'll need to bring is your claim number and we can start physio right then and there! You'll also need to get a certificate of fitness At S2 Physiotherapy, we have made it easier to compensate at all our locations in NSW. We are familiar with the documents that are really important and those that are mere noise of the bureaucracy. Let us do the boring paperwork and help you get better. All you need to do is bring yourself and your claim number, and focus on getting better.